: training programme and specialization

We will train our own as well as others´ communication styles. You will practice the skills that increase your understanding of the behaviors of others, learn to project your yourself effectively in business situations in the working environment and your personal life. With the knowledge and techniques in this course, you will learn how to make the right impression and motivate people to action by being a good listener and using the correct verbal and non-verbal language. Training methods are focused on role-playing and resolving model negotiation situation.

: program benefits and the main course issues

• Maximalize your verbal and non-verbal communication skills
• Non-verbal communication - read, identify and understand the other person´s body language and turn it in our favor
• Give and receive feedback constructively
• The various types of people and communication styles
• Dealing over the telephone - avoid mistakes and get to business
• Manipulation and how to avoid it
• How we can adapt to be more effective
• How to identify conflicts before it´s too late and how to deal with them
• Active Listening - a skill everyone should train and perfects
• Barriers to Communication and how to overcome them
• Overcome conflict and learn to deal with problem situations
• Dealing with difficult people
• Assertiveness - techniques on how to achieve this extremely important state
• Feedback - how to give and receive constructive critism
• Recognizing, avoinding and repairing misunderstandings and conflicts

 : aktuálne termíny verejných kurzov